HEAD OF CONTACT CENTRE required in Jubilee INSURANCE

Jubilee INSURANCE

HEAD OF CONTACT CENTRE

Jubilee General Insurance is looking for a young, energetic and self-motivated individual who can work in a highly-charged, fast-paced, and challenging environment as Head of Contact Centre. The individual will lead the entire operations of the Contact Centre by constantly monitoring and managing the day-to-day performance of agents and deliver on all Sales, Service, and Collection targets. Responsibilities • Set strategy for the development of the Contact Centre in line with new practices and technologies • Develop and execute an overall business plan for the Contact Centre, covering all retail products to be sold online • Be responsible for end-to-end customer contact processes and associated customer experience, supporting cross Company initiatives to drive improvements, improve efficiency and reduce complaints • Lead, inspire and develop a team of motivated and engaged Sales/Service Officers Requirements • Minimum Bachelor’s in any discipline with at least 5 years’ experience of managing a Contact Centre • Excellent communication and leadership skills to lead and motivate a growing Salesforce • Experience in implementation and use of CRM, IVR, telephony, cloud-based solutions and messenger platforms among other technologies • Online/Telemarketing Sales experience Interested candidates may apply at careers@jubileegeneral.com.pk latest by July 25, 2020.

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